faq

FAQ

source manufacturer quality assurance

Tactical backpack
Are you a factory?

Yes, we are a company integrating production and sales.

If I want a sample, what should I do?

Please contact us, we will arrange a dedicated customer service to connect with you, communicate and understand your needs. The original sample can be remade, but the buyer needs to pay the shipping cost.

Can your company accept OEM or ODM?

Yes. We can make samples according to your design, or make custom modifications to our products.

Which countries are your main customers from?

Our main markets are Europe, the Middle East and African countries.

How long will it take for my goods to be ready for shipment?

For products of different specifications, the order quantity is different, and the delivery time is also different. For spot goods, it usually only takes 3-5 working days.

How can I get a discount on my order?

The price depends on your order quantity, if you order large quantities, we will provide you with the best price and give you a discount.

How to solve after-sales quality problems?

(1) Take a photo of the problem and send it to us.
(2) Take a video of the problem and send it to us.
(3) If necessary, please send the defective product back to us. After we confirm the problem, we will reply to you within 7 days.

How can I be sure and trust that you will send me the products I need?

We send you the packing video of all the products you need before shipping and send you the shipping documents.

What's your shipping method?

Samples - We ship by international express, such as FEDEX, DHL, TNT. Fast delivery to your country Large orders - We can ship the goods according to your requirements or by sea. Save more costs for you.

When can I contact you?

We provide 24-hour online reply service, so we will respond at any time when it is convenient for customers.

What's the minimum order quantity?

We do not have retail services, so the purchase requirement for spot goods cannot be less than US$1,000.

What is the process of placing an order?

1. Let us know your purchasing needs.
2. Confirm product details and sign a purchase contract.
3. Confirm the order and collect a 30% deposit.
4. Video inspection of the goods and delivery after receiving your balance.